There are many ways to approach a literature review on TQM. Paper Masters suggests the following outline for a TQM project:. After conducting an literature search on the evolution of Management and TQM respond to the below points and questions:. Among the many quality management theories research in a literature review , Total Quality Management has surfaced as one of the most respected.
Total quality management - Literature review - Custom Essay Writing Service
Syduzzaman 1 , Md. Abu Sayeed Biswas 2 , Dilruba Yeasmin 3. Correspondence to: Md. All Rights Reserved. Recognition of quality management as an important factor, holds the key to competitiveness in the global market irrespective of the size of the factory.
It stresses continuous improvement of product quality and service delivery while taking into cognisance the reality that in order to achieve this goal, employee relations needs to be equally addressed, as the customer cannot get the satisfactory service delivery from ill- motivated employees Lewis, The philosophy underlying the implementation of a TQM strategy is to see organisational customers and clients as the vital key to organisational success. It therefore follows that organisations that want to be successful with the implementation of TQM strategy must evaluate its operations through the eyes of its customers b y strengthening and exploring all avenues including the people employees that make up the organisational structure Stah,
Some of the cognitive issues that this company is the initial presentation and complexity Clark, in the type of work that their employees are performing. Although they have the more experience employees for their high-profile services, they are not ensuring that the bulk of their employees are also well trained and presentable. The other issues are the compensation factor that could be the driving force for why the carriers of the smaller jobs have very little patience and customer service conscious when delivering the packages.
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